~/portfolio — bash
nohin@portfolio:~$ whoami
Name: Nohin Thomas Raju
Role: Application and Cloud Support Analyst → Cloud & Security
Location: Brisbane, QLD (Relocating from Sydney)
 
nohin@portfolio:~$ cat certs.txt
AZ-900 ✓ SC-900 ✓ AZ-104 (in progress)
nohin@portfolio:~$ cat edu.txt
M.IT Enterprise Networking — UOW (2019–2021) · B.Eng CS — RGPV (2014–2018)
nohin@portfolio:~$

IT Infrastructure Specialist.
Security-focused. Cloud-ready.

6+ years delivering enterprise ICT support, cloud migrations, and identity & access management across government health and enterprise environments. Relocating to Brisbane.

Get in touch View experience
// ask ai

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// about me

What I bring

IT professional with 6+ years of experience specialising in cloud infrastructure, identity & access management, and enterprise IT support. Strong hands-on capability across Azure, M365, CyberArk, and DevOps tooling — with a track record of automation, migration delivery, and security uplift in regulated environments.

Core strengths: Azure & Entra ID · PowerShell & Python automation · Terraform IaC · CyberArk PAM · CI/CD (Azure DevOps) · ITSM (ServiceNow/ITIL) · M365 administration.

// certifications
AZ-900 Microsoft Azure Fundamentals
SC-900 Microsoft Security, Compliance & Identity
AZ-104 Microsoft Azure Administrator — in progress
// recommendations
"

Nohin consistently goes beyond the ticket. When we had recurring network issues affecting our BreastScreen clinics, he took ownership end-to-end — liaising with vendors, diagnosing the root cause, and making sure we never had the same problem twice. His automation work has materially reduced our operational overhead.

JA
John Apostolakis
Manager · Cancer Institute NSW
"

Nohin handled our Google Workspace to Microsoft 365 migration with exceptional professionalism. He kept disruption to an absolute minimum, communicated clearly with all stakeholders, and delivered the project ahead of schedule with a 100% adoption rate. I wouldn't hesitate to recommend him.

KB
Kristina Biniahan
Stakeholder · Specific-Care
// technical skills

What I work with

Hands-on expertise across cloud, security, infrastructure, scripting, and service management — built across health, government, and enterprise environments.

☁️
Cloud & Infrastructure
AzureActive DirectoryEntra ID M365 AdministrationIntuneIaaS TerraformARM TemplatesAzure Arc Azure MonitorACS
🔐
Security & Identity Management
Conditional AccessMFARBAC DefenderUser AuditKQL
⚙️
Scripting & Automation
PowerShellPythonPower Automate SQLKQL
📊
Monitoring & Analytics
Power BISplunkSolarWinds Application InsightsAzure Monitor
💬
Productivity & Collaboration
ExchangeSharePointTeams OneDriveMicrosoft Purview
🖥️
Operating Systems & Servers
Windows 11Windows ServerIntune SCCMGroup Policy
📋
IT Service Management
ServiceNowRemedyITIL ITSM
🔧
Version Control & DevOps
GitGitHubGitHub Actions Azure DevOpsDockerCI/CD
// work history

Experience

Building expertise across health ICT, cloud infrastructure, and enterprise environments since 2018.

April 2023 – Present
Application Support Analyst
Cancer Institute NSW · NSW Health, Sydney
  • Provided specialist technical support and operational oversight across business-critical applications and server infrastructure, storage, backup and DR environments, supporting both clinical and non-clinical systems.
  • Developed Infrastructure as Code (IaC) using Terraform for deploying to cloud using Git and Azure DevOps.
  • Onboarded on-premises servers to Azure Arc, enabling centralised monitoring and visibility through Azure Monitor across hybrid infrastructure.
  • Successfully led the deployment and lifecycle management of breast screening and corporate workstations, working with internal and external stakeholders and vendors.
  • Supported and maintained Active Directory and Group Policy services including user, group and device management, GPO design and optimisation, and troubleshooting identity and access issues across on-premises and hybrid environments.
  • Supported multi-site networking environments and provided technical solutions for clinical requirements including IP allocations using DHCP.
  • Coordinated the Windows 11 migration for CINSW Corporate and Breast Screening Workstations across NSW state, working with internal and external stakeholders and vendors.
  • Utilised Intune to manage endpoint configuration, deploy applications, and ensure timely delivery of OS and security updates across the environment.
  • Assisted with digital certificate lifecycle management, monitoring certificate expiry and coordinating renewals to ensure uninterrupted authentication and encryption services.
  • Maintained accurate configuration management records in ServiceNow and Active Directory, ensuring CIs were complete and aligned with change and release activities.
  • Delivered support and troubleshooting for incidents and service requests within defined SLAs, contributing to ITSM frameworks including incident, problem, and change management using ServiceNow.
  • Improved cross-team coordination by aligning rollout processes with Desktop Support and Security teams, resulting in faster turnaround on hardware requests and secure device configurations.
  • Reduced critical incident resolution time by 20% and recurring issues by 15% through streamlined Major Incident Management, proactive problem management, and data-driven insights from monthly reports.
  • Automated administrative tasks using PowerShell, Python scripts, and Power Automate flows, delivering automated ServiceNow dashboards and asset lifecycle reports.
  • Mentored and trained new support staff, contributing to faster onboarding and higher first-time resolution rates.
March 2025 – May 2025
IT Consultant (Contract)
Specific-Care, Sydney
  • Led the successful migration project from Google Workspace to Microsoft 365 Business Standard.
  • Presented technical documentation to stakeholders covering current state and end state, highlighting the benefits of migration.
  • Coordinated with external vendors and internal stakeholders to manage DNS updates and minimise downtime during weekend migration windows.
  • Set up and configured Exchange Online, SharePoint, and OneDrive to enhance collaboration and optimise Microsoft Office integration across a Windows-based environment.
  • Implemented M365 compliance and data governance controls including DLP policies, safe links, MFA, and sensitivity labels within the Microsoft Purview Security & Compliance Centre.
  • Delivered post-migration testing, user training, and documentation to ensure a smooth transition and full adoption.
September 2021 – March 2023
IT Support Analyst
NEC Australia · Transport for NSW, Sydney
  • Delivered Tier 1 & 2 technical support across a complex enterprise network, maintaining 98%+ SLA compliance while resolving 600+ incidents per day.
  • Provided End User Computing support remotely, troubleshooting issues including OS, printing, and applications.
  • Assisted in the installation, configuration, upgrade, and patching of server hardware, Windows OS, M365/O365, Exchange, VPN, and network device infrastructure across multiple sites.
  • Enabled rapid service restoration by providing first-call resolution via remote access, email, and phone support, reducing escalation rates.
  • Administered Azure Active Directory and Group Policy, contributing to secure user provisioning and application rollouts across multiple sites.
  • Identified and escalated root causes of recurring incidents to the Major Incident Management (MIM) team, improving early detection and proactive issue resolution.
  • Maintained strong stakeholder relationships across clients, vendors, and internal teams, ensuring clear communication during deployment and support activities.
November 2018 – May 2019
Technical Support
Divine Marketing, India
  • Designed and implemented an autoreply chatbot for social media platforms, improving customer engagement outside business hours.
  • Resolved Windows Server and OS issues, supporting small business infrastructure with minimal downtime.
  • Contributed to the improvement of business proposal documentation, increasing client conversion rates.
  • Created marketing content for print and digital advertisements, enhancing brand visibility.
// education

Academic Background

Formal qualifications underpinning my enterprise networking and cloud security expertise.

🎓
Master of Information Technology
Major: Enterprise Networking
University of Wollongong (UOW), Australia
August 2019 – July 2021
🎓
Bachelor of Engineering
Computer Science Engineering
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV), India
August 2014 – July 2018
// key projects

Highlighted Work

Real-world initiatives that improved security posture, reduced risk, and delivered operational efficiency.

Automation · IAM
Workflow Automation with PowerShell & Power Automate
Designed and implemented automation flows across administrative tasks using PowerShell, Python, and Power Automate, reducing manual effort across the IT team.
↓ 30% reduction in manual effort
PowerShellPythonPower Automate
Cloud · Migration
Google Workspace → Microsoft 365 Migration
Led end-to-end tenant migration covering Exchange Online, Teams, SharePoint, OneDrive, Defender policies, and identity protection — delivered ahead of schedule.
✓ 100% adoption · No post-go-live incidents
M365Exchange OnlineIntuneDefender
DevOps · IaC
Terraform IaC & Azure DevOps CI/CD
Developed Terraform modules for cloud environment provisioning and supported CI/CD pipelines in Azure DevOps, with version-controlled infrastructure changes through Git and GitHub.
↑ Reusable modules · Faster environment setup
TerraformAzure DevOpsGitGitHub
Endpoint · Deployment
Windows 11 & BreastScreen Workstation Refresh
Coordinated the deployment of Windows 11 migration for CINSW corporate and BreastScreen workstations statewide, managing internal/external stakeholders and ensuring 100% audit compliance.
✓ 100% audit compliance · Zero unplanned downtime
SCCMIntuneWindows 11Asset Tracking
ITSM · Analytics
ServiceNow Dashboard Automation & Incident Reporting
Built automated ServiceNow dashboards and asset lifecycle reports, enabling data-driven root cause analysis that cut repeat incidents and improved incident resolution velocity.
↓ 15% drop in repeat issues · 20% faster resolution
ServiceNowPower BIITILReporting
Security · IAM
Identity & Access Management — CyberArk & Entra ID
Ongoing administration of CyberArk PAM, Entra ID, and Microsoft AD — covering privileged access, RBAC, conditional access policies, and monthly user access audits for ISO 27002 compliance.
✓ Continuous IAM compliance · Zero audit findings
CyberArkEntra IDRBACISO 27002
// let's connect

Open to roles in Brisbane & Queensland

I'm actively seeking ICT infrastructure, cloud, and cyber security opportunities in Queensland. Feel free to reach out directly.

nohinthomas@gmail.com LinkedIn